Effective Date: January 1, 2026

At Maka Master, customer satisfaction is important to us. We strive to provide quality products and reliable service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Customers may request a return within 30 days of delivery for eligible products.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging whenever possible.

• All accessories, manuals, and included components must be returned.

• Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items may not be eligible for return:

• Products showing signs of misuse, damage, or alteration.

• Items returned without original components.

• Special-order or custom products.

• Clearance or final sale items, when clearly marked as non-returnable.

• Products damaged due to improper use after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

When contacting us, please provide:

• Order number

• Description of the issue

• Photos of the product and packaging (if applicable)

We will review the issue and work to provide an appropriate resolution.

Return Process

To initiate a return, please contact our support team before shipping any item back.

Contact Information:

Email: dauod@makamaster.com

Phone: +1 (509) 430-7705

Please include:

• Your name

• Order number

• Product name

• Reason for return

Return instructions will be provided once the request has been reviewed and approved.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning products.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on the payment provider and financial institution.

Partial Refunds

In certain situations, a partial refund may be issued, including:

• Products returned with missing parts.

• Products not in original condition.

• Products showing signs of use beyond reasonable inspection.

Exchanges

We may offer replacements or exchanges for defective or damaged products when appropriate and subject to product availability.

Order Cancellations

Orders may be cancelled before shipment whenever possible.

Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process outlined above.

Limitation

This Return & Refund Policy does not affect any rights that may be provided under applicable consumer protection laws.

Policy Updates

We reserve the right to modify this policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding returns or refunds, please contact us:

Maka Master

Email: dauod@makamaster.com

Phone: +1 (509) 430-7705

Website: www.makamaster.com